At IGNIIX, we are committed to delivering premium-quality men’s fashion crafted with attention to detail and modern style. However, if you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Returns & Eligibility
We offer a 7-day return window from the date of delivery.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by a valid order confirmation or receipt
IGNIIX reserves the right to decline returns that do not meet the above conditions.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, worn, or altered
- Items without original tags or packaging
- Innerwear or hygiene-sensitive products (if applicable)
- Products purchased under final sale or clearance offers
Exchanges
We offer size exchanges within 7 days of delivery, subject to product availability.
If the requested size is unavailable, you may choose:
- A store credit, or
- A refund, as per eligibility
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds are processed within 5–7 business days
- Refunds will be issued to the original payment method or as store credit, depending on the case
Please note that processing times may vary depending on your bank or payment provider.
Return Shipping
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Kindly share clear images or a video of the product for verification. Once confirmed, we will arrange a replacement or full refund at no additional cost.
Delayed or Missing Refunds
If you have not received your refund:
- Kindly check your bank account or payment method
- Contact your payment provider for further details
If the issue persists, feel free to reach out to us.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: support@igniix.store
Phone: +91 93540 64876
Location: Faridabad, Haryana, India
At IGNIIX, we aim to ensure a seamless and trustworthy shopping experience for every customers.